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Account Associate - State Farm Agent Team Member Lombard, IL

Account Associate - State Farm Agent Team Member

Full Time • Lombard, IL
Benefits:
  • compensation for new policies written
  • 401(k)
  • Competitive salary
  • Paid time off
Account Associate (Service and Sales), a full-time office representative position.  Our agency is located in Lombard and has been in business for over 18 years.  Our culture is professional while being relaxed.

ROLE DESCRIPTION:
As an Account Associate with our agency, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. 

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Working with Agent and other team members to assist with new and current customers.
  • Providing friendly, prompt and accurate customer service.
  • New customer quoting and onboarding.
  • Obtaining underwriting documents from customers and submitting to corporate office.
  • Manage customer accounts and update information in the database.
  • Assist customers with policy/billing changes and inquiries.
  • Process insurance claims and follow up with customers on claim status.
  • Directing and assisting current clients with appropriate claim assistance.
  • Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.
  • Property and Casualty license required.
  • Accountable, honest and solution oriented.
  • Strong communication skills over phone and email.
  • Friendly and approachable while working with others.
  • Ability to see the bigger picture beyond the task at hand.
Compensation: $40,000.00 - $42,500.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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